3CX is a robust, fully equipped communications system, which allows you to communicate with your colleagues and customers – anywhere, anytime.
Here is a breakdown of why 3CX is the solution for your business:
Telephony: Web client and mobile apps for remote working
Video: Included in your system, no add-ons needed
Live Chat: Talk with your customers in real time via your website or WhatsApp!
SMS: Allow your customers to interact with you instantly
Integrations: CRMs and Microsoft 365
Low Cost: Save on your phone bills, add ons and hardware
Flexible: Keep your numbers, choose your phones and your provider
Secure: 3CX includes advanced security features
Install anywhere: Hosted or on-premise, MiniPC, Hyper-V, VMware or KVM!
Backed by the vendor, supported by us
600,000+ customers globally
You can trial a fully equipped 3CX System today! [Get your trial]
Our team will gladly give you a quick demo and answer any questions!
3CX Apps & Features
3CX enables you to take your extension with you wherever you go. With apps for Android, iOS, web browsers and Windows, you are guaranteed to be kept in the loop, always and everywhere. What’s more, customers can instantly reach you directly from your website with the 3CX Live Chat and WhatsApp integration.
Remote control assistance for quick & easy troubleshooting
Pre-upload PDFs before meetings
Includes a whiteboard
Share your screen
Polling tool
Record your videos
Includes chat
The 3CX Call & Contact Center
With 3CX you get advanced call center features. Increase your customer service, sales, boost productivity and offer support with 3CX’s contact center technology.
Switchboard and wallboard
Call Center Reporting – user activity, team queue, SLA and more!
Queue Strategies and real-time statistics – round robin, hunt by threes and more
Call & Chat Monitoring available for Managers
Integration with Microsoft 365
CRM integration with popular CRMs – Salesforce, Freshdesk and more
With 3CX, your ongoing telco costs will be reduced significantly.
Decrease your Phone Bill by up to 80%
Licensing based on number of simultaneous calls and not extensions
Make free interoffice calls and branch calls
Free calls to remote workers with web client and iOS / Android apps
Use prominent SIP trunks to reduce outbound call charges
Eliminate 800 number phone bills with WebRTC integration
Use International DIDs & IP Telephony so customers can call in at competitive rates
Security & Backup
When it comes to VoIP security, 3CX sets the standard. 3CX’s inbuilt security features have been exclusively developed to protect your PBX system from attacks.
Increased secure web server configuration
Automatic detection & blacklisting of SIP attack tools
Global IP Blocklist automatically updated for participating PBXs
Traffic to 3CX apps is encrypted via the 3CX Tunnel
Voice traffic is encrypted via SRTP
Automatic generation and management of SSL certs
Qualys labs A+ rating and Immunilabs A Rating
Automatic failover for instant backup
Encryption between browser and the website ensured via HTTPS
Limit access to 3CX management console based on IP
By utilising 3CX’s Call Flow Designer you can handle incoming calls effectively, efficiently and much faster. Here are just a few examples of how 3CX can improve your customer service:
Call routing based on customer authentication
Automatic outbound dialler
Callback scheduler
Credit Card Authentication
Phone Orders
Surveys
Automated Text to Speech & Speech to Text in 120 languages
3CX CRM integration can improve customer satisfaction, increase staff productivity and save you time. It supports all major CRMs including Salesforce, Microsoft Dynamics, Hubspot and more!
This is how it can help you:
Call journaling
Creates a new customer record for new numbers
Saves agents time searching
Chat journaling when using 3CX Live Chat
Call logging in your CRM records – even when using 3CX Apps!
3CX’s hotel module enables you to provide high-end service, minus the cost. The Hotel Module is optimised for internal and guest communication with features such as:
