Privacy Policy

Effective Date: January 4, 2026
Last Updated: January 4, 2026

Introduction

On-Site Express, Inc. (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.onsiteexpress.com, use our services, or communicate with us via SMS messaging.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

  • Name and contact information (phone number, email address, mailing address)
  • Business information (company name, job title)
  • Device and computer information for service requests
  • Payment information for transactions
  • Communications you send to us

SMS/Text Message Information

When you opt-in to receive SMS messages from us, we collect:

  • Mobile phone number
  • Carrier information
  • Message content and engagement data
  • Opt-in/opt-out preferences and timestamps

Automatically Collected Information

We may automatically collect certain information when you visit our website:

  • IP address and device identifiers
  • Browser type and operating system
  • Pages visited and time spent on our site
  • Referring website addresses

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our computer sales, repair, and IT services
  • Process transactions and send related information
  • Send you technical notices, updates, and support messages
  • Respond to your inquiries and customer service requests
  • Send SMS messages regarding appointments, service updates, promotions, and other information you’ve opted in to receive
  • Comply with legal obligations and protect our rights

SMS Messaging Specific Uses

If you opt-in to SMS communications, we will use your mobile number to:

  • Send service appointment reminders and confirmations
  • Provide status updates on repairs and orders
  • Share promotional offers and company updates (if you’ve consented)
  • Send important account or service notifications

Message Frequency: Message frequency varies based on your interaction with our services. Standard message and data rates may apply.

SMS Opt-In and Opt-Out

Opt-In

By providing your mobile phone number and opting in to SMS communications, you consent to receive automated messages from On-Site Express at the number provided. Consent is not a condition of purchase.

Opt-Out

You may opt-out of SMS messages at any time by:

  • Texting “STOP” to any message you receive from us
  • Contacting us directly at (253) 589-2391 or experts@onsiteexpress.com
  • Replying “STOP,” “END,” “CANCEL,” “UNSUBSCRIBE,” or “QUIT” to our messages

After opting out, you will receive one final confirmation message. You may continue to receive SMS messages for a short period while we process your request.

Help

For SMS support, text “HELP” to any message or contact us at (253) 589-2391.

Information Sharing and Disclosure

We do not sell your personal information to third parties.

We share your information only with trusted service providers (such as Twilio for SMS messaging and Amazon SES for email) to facilitate our services.

Mobile Messaging Data: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. SMS message data is retained in accordance with Twilio’s data retention policies and applicable telecommunications regulations.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access and receive a copy of your personal information
  • The right to correct inaccurate or incomplete information
  • The right to request deletion of your information
  • The right to opt-out of marketing communications
  • The right to withdraw consent for SMS messaging

To exercise these rights, please contact us using the information provided below.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

Twilio SMS Services

We use Twilio for SMS messaging services. Twilio’s processing of your information is governed by their Privacy Policy, available at https://www.twilio.com/legal/privacy. Twilio is compliant with applicable telecommunications regulations including 10DLC (10-Digit Long Code) requirements.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, and the right to request deletion of your information. We do not sell personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

On-Site Express, Inc.
6101 100th Street SW
Lakewood, WA 98499
Phone: (253) 589-2391
Email: experts@onsiteexpress.com
Website: www.onsiteexpress.com